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Moderate Visitor Comments on an App

Moderate Visitor Comments on an App By: Sara Goss

Visitor Commenting enables visitors to comment on your App.  If this feature is restricted to specific users, then these users will need to sign-in before being able to comment, otherwise any visitor to your website will be able to comment. If the recommended Require Approval setting has been applied, comments will display on the end-user website after you have reviewed and approved them.

There are several methods for moderating and publishing comments. 

Option 1:

  • Sign-in and navigate to the Page containing the app.
  • Click the Comments bubble under the page name. The Approve Visitor Comments window displays.
  • From the drop-down menus, filter comments by Page and App.  Comments pending approval display below.  Then you can either:
    1. Check the comments and click Approve Selected.  The approved comments now display on the Approved tab OR.....
    2. Click Review.  The Review Comment window displays the full content.
    3. Check Approved.
    4. Click Save. The Approve Visitor Comments window displays. 
    5. Click the Approved tab. The approved comment displays here OR....
    6. Click Decline. A confirmation window displays.
    7. Click Yes.  The confirmation window closes.

Option 2:

  • Sign-in and navigate to the Workspace.
  • Click All Comments under Pending Comments.  The Approve Visitor Comments window displays.
  • Filter comments by Page and App as detailed in Option 1.
  • Approve or Decline comments as detailed in Option 1.
  • Click I'm Done.

Option 3:

  • Sign-in and navigate to the Workspace.
  • Mouse over individual comments under Pending Comments.  Approve, Review, Decline options display.
  • Moderate as necessary.

Option 4:

  • Sign-in and navigate to the Workspace.
  • Click on the Tools tab.
  • Select Approve Visitor Comments.  The Approve Visitor Comments window displays.
  • Filter comments by Page and App as detailed in Option 1.
  • Approve or Decline comments as detailed in Option 1.
  • Click I'm Done.